Frequently Asked Questions

All the information that you need with our answer to the frequest questions:

Check-in is available from 3pm to 7pm
Check-out is until 10.30 am.

The price available on the website are meant per room per night.

At the moment of reservation, a form of guarantee will be required. You can either leave the details of your credit card or pay a deposit by bank transfer.
The final payment will be at your arrival, unless a special non-refundable prepaid rate is chosen, in this case the full amount will be charged at the moment of reservation time and will not be refundable.
For all the details on our cancellation policy please click here

Yes, we we accept Visa and Mastercard.

Yes, free Wi-Fi service is available in all rooms areas.
The password will be given at the check-in.

There is no curfew! At the arrival you will be provided (we will deliver you) with the keys of the room to be independent and have access at any time of day or night.

You can find all the information you need to arrive at the rooms clicking here

A nearby pay and display public car park is available.

Prices are per room per night and include:

  1. Air Conditioning (hot / cold)
  2. Free WI-FI
  3. Smart TV
  4. Bed linen and towels
  5. Hairdryer
  6. Courtesy Set
  7. No-Smoking room

The € 5,50 city tax per person per night is not included in the room price.

We are sorry, but we can not accept animals in our rooms.

We are sorry, but all our rooms are no smoking rooms.

All children under 3 years will stay for free when sleeping in the parents' bed or in the cot available on request.

Cancellations and / or modifications are FREE if requested within the terms specified during the booking and must be communicated via e-mail to

For all the details on our cancellation policy please click here

Further Information

Take a look at all the details and our conditions

Contact Us

Hotel Alessandra
Borgo SS. Apostoli, 17 - 50123 Florence

+39 055 283 438

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P.I. IT02275970487

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